General questions

We currently integrate with Xero and MYOB. The Quickbooks Online integration is live as well. You can enable those by going to settings > Apps > Enable Quickbooks

Closure times can be posted on website as announcements.  Specific dates for classrooms or teachers can also be 'blocked out' in the calendar so you don't schedule an event or a course on those dates.

We currently support Authorize, eWAY, MiraPay, NetRegistry, Orbital, Relay Pay, SecurePay, and Stripe and Afterpay. If you wish Oncord to integrate with a payment processor you use, contact us at support@oncord.com

There is no built-in gift card functionality currently, but the system can generate Credit Notes that can be applied online which can function in a similar way.

The monthly fee (currently 0.8%) covers all the support and continuous development of the AF features. The more AFs join Oncord, the lesser the fee becomes.

The monthly revenue fee is based on the total aggregate turnover of all AF Centres worldwide using the platform. So the more AF centres using the platform, the smaller the monthly revenue fee becomes. This is designed to give AF Centres who use the platform a financial incentive to promote the platform to AF centres who are not yet using us. 

Our preferred method of support is via our ticketing system. We monitor the inbox 24/7 for support tickets that require immediate attention. When training and implementing the platform we will organise video calls to fit with your local timezone and schedule. 

Any urgent support fix that is required to correct a bug or fault in our system will not be charged. 

The urgent support fee is designed to cover fixes that may be required because of an issue created on the client end. For example, if you had an in-house developer or IT professional who makes a mistake when changing something deep in the back end of the platform, and our developers have to go in and fix it. 

However, because most AF clients don't tend to operate with in-house developers this way, we've never had to charge the Urgent Support fee to any AF Client at any point in the last 7 years.

No. You can terminate your monthly subscription at any time with 7 days notice. We are proud to say we have never had an AF Centre leave the platform.

The length of the current AF agreement is 5 years. This protects you from any unfavourable changes to the agreement or pricing structure in that 5-year period.

AFs migrations usually can be divided in 3 steps.

1.  Website Design (usually 2-3 weeks) 
2.  Data Import and Configuration  (Usually less than 1 week)
3.  Training and going live (1 month usually, but can take less or more depending on the AF reactivity)

AFs migration times vary and can be as short as 3 weeks and as long as 2 months. The migration time for each AF depends on the size of the AF, the previous platforms used, the training pace and others factors as well..

Once the migration done and the website live, if you have bugs or issues, our team will be happy to provide continuous support and correct bugs for free in most cases. (tbc)

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Oncord does integrate with Apolearn and with this integration, the following course changes will be pushed once an Oncord course is associated to an Apolearn classroom.

• Course Code
• Course start date and end date
• Course objectives
• Course type
• Course level (Only 1 level can be pushed, this is a limitation of the Apolearn API)
• Course Enrollments
• Course Admin Teachers and Assigned Teachers

Additionally, any new course created in Oncord will automatically be created on Apolearn and any existing course in Oncord can be associated to any existing Apolearn classroom.  
 

The Admin backend is at the moment only in English. We are however looking at adding others languages (French, Spanish,etc.). More informations coming soon.

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There is not a typical profile for AFs in Oncord. However small AFs (AF Suva, Toowoomba) to Large AFs (AF Hong Kong) use Oncord

Technological expertise to use Oncord successfully is close to none. If any issues arise, Oncord team will be there to assist.

Yes

Oncord is built using PHP in the Backend and JavaScript in the Front-end. Oncord has its own private built-in CMS.

14 Members located in Australia, Philippines and France/UK.

Oncord was be made to be seamless and intuitive. A lot of the functionalities are self-explanatory. Oncord team will of course assist should any help be required.

Website building is usually done by Oncord or Monsieur Graphic (our AF partner that has designed AF Silicon Valley website).

However, you can build the website yourself (no coding required) or if you have an in-house IT person.

Oncord software is made to scale. As an example AF Hong Kong has around 30-40 staff members and they all happen to access the system/ make changes without any inconvenience.

Yes

You can export CSV files of members who have enrolled in classes and/or attended events and then compare both files.

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