Make-up Classes

Q: Does the system check that the student missed a class?

No. Make-up class attendee labels why the student is there. It doesn't look at their own course or attendance. Add an Enrollment Comment to record which session they're making up.

When a student misses a class, you may offer them a seat in another class at the same level so they can catch up. Make-up classes let you add them to that other class's list without enrolling them in it. The teacher sees them and can mark their attendance, but they don't take a place, aren't counted as an enrolment and don't get the extra course in the Student Portal. Their own course and enrolment stay exactly as they are.

Step 1 Pick the class

Find a class that covers what the student missed.

Step 2 Add them as a make-up

On that class's Class List, add them as a Make-up class attendee.

Step 3 End the make-up

Once they've attended, end the make-up from the class list.

Step 1: Pick the class

Find a class that covers the session the student missed, for example the same level on another day. AF › Timetable shows what's running when.

Make-up attendees aren't limited by the class's available places, so you can add one to a class that's sold out. Check there's room in the classroom first.

Step 2: Add the student as a make-up attendee

Go to AF › Courses and open the class the student will attend (not their own course).
Open the Class List tab and click Add Student.
Click Add the student manually without a sale.
Under Add As, choose Make-up class attendee.
Choose Search and add and search for the student, or Add by groups to add everyone in a contact group.
Click Add Student. You'll see "Make-up student added to the class".

Add Student dialog with Make-up class attendee selected under Add As

On the class list, the student now shows a Make-up badge in the Enrollment column.

Note which session they're making up. A make-up isn't linked to the student's own course or to the class they missed. To keep a record, open the menu next to their name, choose Edit Enrollment and add an Enrollment Comment such as "Making up 12 March, from A1.1 Tuesday". The comment shows under the badge on the class list.

Make-up classes are for group courses. The Add Student dialog of a private course doesn't have the Add As choice.

What a make-up student gets

	Make-up student	Trial student	Enrolled student
On the class list and attendance sheet, in the admin and the Teacher Portal	Yes	Yes	Yes
Takes a place in the class	No	No	Yes
Counted in the course's Enrollments figure	No	No	Yes
Access to this course in the Student Portal	No	No	Yes
This course's feed, assignment and document emails	No	No	Yes
Automations on Enrollments - When someone enrolls in a collective course	No	Yes	Yes
Enrolment Statistics	Make-up Attendees	Trial Attendees	Enrolments

Nothing changes in the student's own course. They keep their place, their Student Portal access and their emails there. An absence you've marked in their own course stays as it is. Mark their attendance in the class they're making up.

Step 3: End the make-up

Once the student has attended, open the menu next to their name on the class list, choose End Make-up and confirm. The badge changes to Make-up ended and the record stays on the class list.

Class list menu for a make-up student with the End Make-up option

Make-ups don't end on their own. Until you end it, the student stays on this class's list and attendance sheet for every session, as an ongoing make-up.

If the student decides to move to this class for good, sell them the course as usual. Their make-up ends for you when the enrolment is created.

Correcting the type

If you added a student with the wrong type, for example as a trial instead of a make-up, open the menu next to their name and choose Edit Enrollment. Change Enrollment Type to Trial class or Make-up class and click Save. The same dialog's Ended On date shows when a make-up or trial was ended. Clear it to make it ongoing again.

Edit Enrollment dialog with the Enrollment Type set to Make-up class and an empty Ended On date

Don't use Standard enrollment here to enrol someone. It doesn't create a sale. Sell them the course instead.

Finding make-up students

Go to AF › Enrollments and open the Make-up Classes tab. It lists every make-up, ongoing and ended.

Enrollments page with the Make-up Classes tab open, showing one make-up enrolment

In AF › Enrollments › Statistics, make-ups are counted in Make-up Attendees only. They're left out of Total Enrollments, Hours Sold, Students and the trial conversion figures. A make-up also doesn't count as an earlier enrolment in the New or Returning Student filter, so a new student who made up a class elsewhere still shows as new.

Troubleshooting

Problem	Likely cause	Fix
The student wasn't added to the class	They're already enrolled in that class, or already on an ongoing make-up in it	Check the class list. Nothing more needs adding
The student is on every session's attendance sheet	The make-up was never ended	Choose End Make-up from the menu next to their name
The student received the class's welcome email	They were added as a trial or enrolled student, not a make-up	Correct the type in Edit Enrollment, and choose Make-up class attendee next time. Make-up attendees don't run enrolment automations
The student can't see this class in the Student Portal	Make-up attendees don't get Student Portal access to the class	Expected. Their own course is unaffected

Frequently asked questions

Can I add a make-up student to a sold-out class?

Yes. Make-up attendees don't take a place, so the class's available places don't limit them. Check there's room in the classroom.

Does the system check that the student missed a class?

No. Make-up class attendee labels why the student is there. It doesn't look at their own course or attendance. Add an Enrollment Comment to record which session they're making up.

Will the student get emails from the class they're making up?

No. Make-up attendees don't receive that course's feed, assignment or document emails, and enrolment automations don't run for them. If you need to tell them something, use the class list's E-mail button. They're listed there with the rest of the class.

Can a student do more than one make-up?

Yes. Add them as a make-up attendee on each class they attend. An ongoing make-up has to be ended before you can add the same student as a make-up to that class again.

What's the difference between a trial and a make-up?

Both sit in without being enrolled. A trial student is a prospect trying the class, and trials count towards your conversion figures and run enrolment automations. A make-up student already studies with you in another class, so make-ups do neither. See Trial Classes.